Why you should pay attention to product recalls
Here's a good rule of thumb: when a product is recalled for, say, bursting into flames, take the time to get the replacement.
A Toshiba laptop containing a recalled Sony battery caught fire and burned a desk in Great Britain last month, Toshiba said today. The laptop maker asked Sony to investigate the incident, and a short circuit in the battery pack was deemed the culprit. Toshiba says it will reach out to customers to ensure they are aware of the potential danger of continuing use of recalled batteries. A list of 28 models of affected laptop will be posted to its Web site, and Toshiba will send e-mail notifications to its customers.
Since fall 2006, Dell, Apple, Sony, Toshiba, Lenovo, Sharp, Panasonic and Acer each have issued recalls of Sony lithium-ion cell batteries after multiple reports of laptops exploding or catching on fire. In all, more than 10 million batteries were pronounced defective.
Erica Ogg is a CNET News reporter who writes about consumer electronics and PCs, mostly as chief correspondent for Crave. She's also one of the hosts of CNET News' Daily Podcast. In her non-work life, she's a history geek, a loyal Dodgers fan, and a mac-and-cheese connoisseur. E-mail Erica.
You'd never know that this was a problem if you visit Toshiba's website. Their press release section has ZERO info. The laptop page has ZERO info. The home page has ZERO info.
If you dig deeply enough you can find a page dated October, 2006 that lists the impacted models.
http://askiris.toshiba.com/ToshibaSupportSite/dynamickc.do?externalId=1482876xml&sliceId=&command=show&forward=nonthreadedKC&kcId=1482876xml
I've been happy with my laptop but am very unimpressed with the way that Toshiba is handling this serious issue.
PS. According to the site the Battery Exchange Program ended January, 2007. Go figure.