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September 19, 2007 8:00 PM PDT

Take that, Southwest! Pass-a-matic answers the Webware call

Posted by Rafe Needleman
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Just in case I wasn't crystal clear in my earlier post about Southwest Airlines' new online boarding pass lottery, I despise the carrier's "cattle car" seat assignment scheme. There's at least one clever entrepreneur (and future Webware T-Shirt wearer) out there who feels the same way I do and is building Pass-a-matic. This service, still in closed beta, should do exactly what I want. First, it will act as my agent on Southwest's online check-in service, logging in at the precisely right time to "snipe" the coveted low-numbered "A" boarding passes. Second, in doing so, it undermines the whole time-based, twitchy process Southwest employs to assign boarding priority, and could eventually force Southwest to abandon the process and just allow online seat selection like a civilized carrier.

I think I can handle this UI.

The site looks very easy to use. Just enter in your Southwest confirmation number and it handles the rest.

Southwest could try to kill Pass-a-matic by requiring captchas or some other test to assure that its check-in site only interacts with real people and not bots. But since Pass-a-matic will eventually be a paid service, the company can afford to fight back by farming out captcha solving to a service bureau or to a distributed captcha technology like ReCaptcha (review).

In the future, this technology will be be applied to other services that have a similar rush-the-gate process: buying tickets to concerts, getting good seats on airlines where you're not a premier member, and so on.

See also: PlaneFast.

It's because of things like this that I love the Web.

Rafe Needleman writes about start-ups, new technologies, and Web 2.0 products, as editor of CNET's Webware. E-mail Rafe.
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Add a Comment (Log in or register) 15 comments
Reasons behind Southwest seat assignment
by deecee September 19, 2007 8:40 PM PDT
The reason for the what the author so arrogantly called called "cattle car" assignment from Southwest is to fullfil the company's desire to make sure passengers arrive on time for departure. Specific assigned seating encourages last minute arrival, and that presents the major problems for Southwest in keeping a best in industry arrival/departture on time record. You think SW care if someone uses a software tool to try to get a "A" seat assignment? Go ahead, the system will still perform its function and plenty people will still get differnt category seating. If it creates undue congestion for the website, they could simply change a few lines of code to make the "seat grabbing" software not work. It's much more important for the company and the overall benefit for most passengers to have a "cattle car" seat assignment system, little annoyance to a few arrogant customers is of no major concern. Besides, if SW is not "civil" enough, spend the big money and fly United or AA or what have you, no one is making you take a Southwest flight.
Reply to this comment
End to "Cattle Call" Announced Yesterday.
by Sylvestk September 20, 2007 10:22 AM PDT
I agree with the authors perspective on the issue. If the previous comment says he's arrogant, I guess I am too. It's funny how people get defensive over an airline gripe... but I digress. I myself prefer assigned seating. Open seating is ok, however the problem I had with the "cattle call" was camping out in the lines. That was really annoying. That is one of the reasons I don't normally fly Southwest.

The other reason I don't normally fly SW is that I can almost always find tickets cheaper on other airlines. Which goes against what the first commenter claims based on my experience.

But yesterday Southwest announced they are ending the cattle call and made some changes to their seating policy. It's still open seating, but they are going to stop the camping out part. You can read more about it by searching on any news site.

I wonder how the policy change will affect Pass-a-matic???
Reply to this comment
You're welcome to fly on other airlines, you know
by Fochsenhirt September 21, 2007 12:20 PM PDT
Actually, what the previous commenter says is not entirely accurate. Southwest's system does encourage travelers to arrive on time, but more importantly, it takes less time to load a plane with open seating than it does one with assigned seating, for several different reasons. Open seating is what allows Southwest to operate on time and to schedule more flights than other carriers. In general, it also makes them cheaper, although expiration of fuel hedges and the graying of the Southwest workforce has eliminated some of this price advantage. Had Southwest eliminated open seating, it would have made people like you happy, who like to show up at the last minute toting your 47 carry on bags that you try to force into a full overhead bin, but the rest of us would get to pay more and arrive late. No thanks.
Reply to this comment
by programlar January 5, 2008 4:48 PM PST
The other reason I don't normally fly SW is that I can almost always find tickets cheaper on other airlines. Which goes against what the first commenter claims based on my experience.
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Reply to this comment
by Zak70smith March 26, 2008 12:11 PM PDT
Know more about it at http://loadingvault.com
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Reply to this comment
by egitimsart April 12, 2008 3:09 AM PDT
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by tatianahunt May 11, 2008 11:23 AM PDT
I have found two interesting sources and would like to give the benefit of my experience to you.
I am tuning my pc by the best software for free, with the file search engine Fileshunt.com and Filesfinds.com May be you have your own experience and could give some useful sites too. Because this two social sites help me much.
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by tatianahunt May 11, 2008 11:32 AM PDT
I have found two interesting sources and would like to give the benefit of my experience to you.
I am tuning my pc by the best software for free, with the file search engine Fileshunt.com and Filesfinds.com May be you have your own experience and could give some useful sites too. Because this two social sites help me much.
Reply to this comment
by sanslab September 14, 2008 7:09 AM PDT
Thanks for your text.
Know more about it at http://ebs-software.net/ and http://www.downlez.com/
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Reply to this comment
by olga1230 September 16, 2008 10:10 PM PDT
Hi! Watch "fantastic decision for me with older computers that do not have the opportunity to modernize, but a casual need to re-encode video files for everyday use. The 10-files-per-month upload limit for nonpremium users kills it as a free service, but if you ' re looking to do a few files every once in a while it's really handy. 10 - files-per-month limit for downloading nonpremium users kills it as a free service, but if I want to make a few files each time while at it Indeed convenient. If you've got a fast connection and an old computer, there's not a speedier way to re-encode your files short of buying a new computer. I have a good channel and the old computer, there is no way to quickly re-coding files a short-term buying a new computer. http://www.xrapid.com/
Reply to this comment
by scrp777 October 28, 2008 7:13 AM PDT
So there is something that
<a href="http://downloads-planet.net/fast_search/Take+that,+Southwest!+Pass-a-matic+answers+the+Webware+call.html">Take that, Southwest! Pass-a-matic answers the Webware call</a>
Reply to this comment
by scrp777 October 28, 2008 7:14 AM PDT
So there is something that
<a href="http://downloads-planet.net/fast_search/Take+that,+Southwest!+Pass-a-matic+answers+the+Webware+call.html">Take that, Southwest! Pass-a-matic answers the Webware call</a>
Reply to this comment
by scrp777 October 28, 2008 7:17 AM PDT
So there is something that
http://downloads-planet.net/fast_search/Take+that,+Southwest!+Pass-a-matic+answers+the+Webware+call.html
Reply to this comment
by scrp777 November 3, 2008 9:08 AM PST
[url]http://downloads-planet.net[/url]
by scrp777 November 3, 2008 9:36 AM PST
<a href="http://google.com">google</a>
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[link=http://google.com]google[/link]
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