Photobucket says it erred in censoring diapered babies
Wow, that was fast!
I contacted Photobucket parent Fox Interactive early Thursday to find out why the site censored a bunch of photos of babies in diapers posted by diaper company Good Mama Diapers. In separate e-mails, a Fox spokesman and Photobucket customer support said the hundreds of photos were deleted because they depicted "nudity" in violation of the site's terms of use.
Hours later I received word from Good Mama Diapers that Photobucket admits that it erroneously dumped the photos.
"My team has reviewed the images that were tossed in your account and it was determined that the images that were removed from your account should not have been removed. We have the images available to restore and are currently in the process of restoring them. Please accept our sincere apologies for the error," writes Monica M. Massad, content moderation manager at Photobucket, in an e-mail.
"It is true that we reviewed our content moderation guidelines to make sure it was in line with Photobucket's terms of service and it made us more strict on child nudity, however, we were over-censoring in this case and are working to rectify that."
Photobucket is also upgrading Good Mama Diapers' account to a pro account for one year.
Elinor Mills covers Internet security and privacy. She joined CNET News in 2005 after working as a foreign correspondent for Reuters in Portugal and writing for The Industry Standard, the IDG News Service, and the Associated Press. E-mail Elinor.
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Photobucket says their 'team' reviews the photos. That's bull. They don't have enough $$ to hire enough people to review the photos. The first pass is always done by the flesh-tone detection software, and if the software says, "I have 90% confidence that this photo has nudity" then it's automatically rejected without any human review. It's only when people complain about it, that the human team will go back and take a look to correct the software's mistakes.
one of the differentiators of Photobucket is the human review.
And yes, they actually do employ real people who go over and
scan the photos; it is not software screened. Photobucket
evaluated a lot of software during the process of determining
how to do it's content moderation and found little that was good
enough to depend on; so instead, they built a team to do it. And
that team is filled with some of the bravest people I've come
across in the web 2.0 industry.
I can't stop you from assuming what you'd like, anon8mizer.
However, the amount of effort the content moderators put in to
reviewing every photo that goes on the site is astounding. So
don't take credit away where credit is more than due. Everyone
makes mistakes; it's more important how we deal with and learn
from those mistakes. In this case, I think Photobucket handled it
properly.
I, for one, find absolutely NO offense in a photo of a child in a diaper. Showing of your Goodmama is one of the fun benefits of owning one!
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