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Personal computers

Dell's metamorphosis

By Erica Ogg
Staff Writer, CNET News.com
Published: December 19, 2007, 11:00 AM PST
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Dell made headlines early and often in 2007, and not all of it was good news.

Though it started the year off with a bang when company founder Michael Dell returned as CEO, replacing Kevin Rollins in January, the company endured a nonstop roller-coaster ride as it underwent major transitions. Besides the return of the founder, CFO Jim Schneider was replaced, and a host of new faces were brought in to jump-start the company's consumer and services businesses.

HP's Roseville recycling center

Coming off a year in which it lost its crown as the world's largest PC maker, it continued to bleed market share to rival Hewlett-Packard, which could seem to do no wrong in the eyes of investors as it reeled off one successful quarter after another. Sensing a need to shake things up, Michael Dell told employees that the company's venerated direct-sales model "has been a revolution, but is not a religion."

Shortly thereafter, the company announced that a few models of desktop and notebook PCs would be for sale at Wal-Mart and Sam's Club stores. Throughout the year, Dell continued to roll out new consumer retail partners in the U.S. and around the world, including Staples, Japan's Bic Camera, and China's Gome. The company said to expect it would announce even more partners in the world's largest countries next year.

In the meantime, Dell battled supply-chain problems and finished up an internal investigation into the company's accounting practices. The company's audit found that the finance department was regularly fudging quarterly earnings numbers between 2003 and 2006 to hit Wall Street targets--a discovery that forced the company to restate three years' worth of earnings. A Securities and Exchange Commission investigation is still ongoing.

Two bright spots: the company's success in selling more servers and the warm reception that greeted its newfound emphasis on design.

Gateway One gallery

Another early pioneer in the direct-sales model also made news this year. After floundering for several years, Gateway was gobbled up by the fast-rising Acer of Taiwan. It was an anticlimactic end for one of the '90s most successful PC companies, but a boon to Acer, which is vying with China's Lenovo for a larger piece of both the U.S. and world PC markets. Acer and Lenovo also squabbled over Packard Bell, though Acer emerged victorious. Beyond the fact that it added two companies to its ranks, though, Acer also grew organically, becoming the fastest-growing PC company of the last year.

Acer has found success chiefly because of gains in its notebook business. By year's end, it was poised to leapfrog Dell for the No. 2 spot behind HP in the worldwide notebook market. Notebooks, too, have been the PC of choice for new buyers, with desktops being replaced at a rapid rate this year. (But despite the decline in popularity of consumer desktops, both Dell and Gateway decided to follow in Apple's footsteps by releasing all-in-one desktops, with Dell's XPS One and Gateway's One.) And though mobility is key for most PC users, very few have embraced ultramobile PCs, despite the industry's best efforts.

2007 Highlights

Dell back as CEO, Rollins resigns

The PC company's namesake founder once again has control of the day-to-day operations.

January 31, 2007

Dell's new kids on the block

Motorola's Ron Garriques becomes the latest high-profile outsider brought in to help shake up the company.

February 16, 2007

Lenovo wants to be a household name

PC company is creating a business unit that will focus on international consumers, a fast-growing segment outside its traditional strengths.

April 4, 2007

Acer on the rise in notebook rankings

Numbers from market research firm iSuppli show Taiwan-based company edging ever closer to second-place Dell in notebook shipments.

April 5, 2007

Mobile minitablets still grounded despite new tech

Whether you call it a UMPC, an MID, or a minitablet, it's far from certain you'll ever call it a success.

April 30, 2007

What Wal-Mart means to Dell

Direct sales aren't working the same magic they once did for the PC maker. Can it now cash in at retail?

May 24, 2007

HP Grindhouse: Where old PCs go to die

For worn-out electronic gear, the end of the road could be a Hewlett-Packard recycling plant in Roseville, Calif.

June 14, 2007

Goals led Dell to cook the books

An internal probe finds the PC maker fudged the timing of expenses and payments on its balance sheets. So where does it go from here?

August 16, 2007

Acer seizes opening with Gateway

The Taiwanese PC maker has been growing fast. With Gateway, it gets a bigger foothold on U.S. soil.

August 27, 2007

Gateway: From PC powerhouse to buyout bargain

Suitors once offered $7 billion for Gateway, but after a decade of missteps and bad luck, the company is snapped up for a modest $710 million.

August 27, 2007

Gateway plans to acquire Packard Bell

Recently acquired by Acer, Gateway announces it will take ownership of 75 percent of Paris-based PC vendor's outstanding shares.

October 8, 2007

Windows Home Server really available, sort of

Microsoft announces "general availability" for the home server OS, although the wait may be considerable.

November 5, 2007

Acer poised to overtake Dell in notebook market

The notebook market continues to grow, led by Hewlett-Packard, Acer, Lenovo, and Sony.

December 3, 2007

Additional Headlines

Dell CFO stepping down in January

Dell customers rant over notebook shipment delay

Gateway mimics Apple with 'One'

Notebooks continue to drive growth in healthy PC market

Intel updates vPro for desktops

HP gets in the game with Blackbird

Can Seagate steer hybrid-drive market?

Trouble on the horizon for 'white box' PC makers

Acer sues HP again over patents

The Eee PC is here

Lenovo bids an early adieu to IBM brand

Surprise! Dell releases XPS One today

 

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