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Quicken 2007 Premier

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  • 11 out of 11 people found this review helpful

    1.5 stars

    "Intuit is "ethically challenged" - Don't buy"

    by InformedConsumer on February 5, 2007

    Pros: It is a good program...however

    Cons: Forced upgrades via "Sunset Policy" are unbelievable

    Summary: Intuit has a "sunset policy" in the license agreement (which is not uncommon in the software industry) of only providing support for 3 years. I understand the sunset concept, the manufacturer can't be expected to support a product forever, however that is not what Intuits policy is limited to...
    What you need to realize is that after 3 years, they DISABLE key functionality of the software, forcing you to upgrade to the next version.
    I was SATISFIED with Quicken 2004. However, I had to upgrade because Intuit disabled the key functionality of being able to download transactions from my bank!!
    Instead of forcing me to upgrade with a "timebomb policy" how about creating a product that I want to upgrade to?
    Imagine if Honda came to your house and disabled your car after 3 years?
    Look for other software solutions! Don't become an Intuit crack addict.

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  • 2 replies to this review
  • reply by: Bob Mail! on April 30, 2007

    Intuit only tells you that it reserves the right to discontinue features. Intuit does not tell you that important features will absolutely be discontinued on a date certain that Intuit knows of when they sell you software. Instead they only vaguely reference that they reserve the right to change the product. When you purchase the product, you are purchasing as Chris Farely used to say "a hot cup of jack-squat!".

  • reply by: Captain Gadget on March 30, 2007

    Thats no way to treat a customer in a competitive market. If in 3yrs I find that they are still doing this sort of thing to their customers (me), Ill not only switch to MS Money, or some other comparable product; but Ill also switch to another Tax software product. And, thats from a TurboTax user of many many years and one whosupgraded to TT Premier.
    :(

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